Our service toolbox:

With our services, an order is transformed into a tailor-made service


Below is an overview of our service range. This facilitates your work and increases efficiency. If you have any questions, we look forward to your call.

  • Late pick-up – regular late pick-up possible if agreed in advance.
  • Delivery by customer – you can deliver the consignment to an Innight branch yourself.
  • Workshop – important spare parts are delivered right up to the aerial work platform before the working day starts.
  • Car boot – personal handover of the delivery by our drivers.
  • Gatekeeper – personal handover of the delivery by our drivers.
  • Flexible drop-off point – on your site (nox Safe).
  • Service Station – easy to get to. Flexible thanks to 24-hour access (e.g. a filling station open around the clock).
  • Track & trace – track your consignments and returns.
  • Web Shipping – record and print your shipping orders, loading lists and labels quickly and straightforwardly via our internet application.
In many sectors, logistics operations require the transport of dangerous goods. For example, they may be pyrotechnical objects of the automotive sector or chemicals for the life sciences. Please consult our dangerous goods guidelines for the precise transport options for your goods and the dangerous goods classes accepted at nox Austria GmbH. They also contain all the other information necessary for shipping dangerous goods with nox Austria GmbH. Contact our customer services department for personal advice on transporting dangerous goods.

Efficient Reverse logistics and return handling becomes increasingly important for all sectors. It’s all about minimizing stock levels for re-usable returns, fast processing of warranty parts and streamlining goods receipt processes in the central or regional warehouses. With our solutions we ensure that returns get back to you fast and traceable. We do that throughout Europe by means of our door-to-door return management.

With ReturnExpress from nox Austria GmbH, you are assured of:

  • Tailored returns of exchanges, replacement goods, repairs or waste products based on your requirements
  • Flexibility thanks to various time options – whether you want a pick-up of the return with the next delivery or a dedicated pick-up
  • An automated, fully transparent return process with tracking & tracing

nox Austria GmbH‘ SWAP service makes possible the quick, unbureaucratic and secure collection of defective equipment from your customers and/or providing them, on-site, with replacement or loaned equipment. Where necessary, light additional work (such as, for example, commissioning, test running, replacement of consumables, etc.), as well as upstream and downstream transport services, all tied together in an integrated logistical concept, may also be undertaken. Your advantages:

  • Faster return of defective equipment
  • Shorter repair throughput time
  • Uniform image for your customers
  • Reduced space requirements in technicians’ vehicles
  • Relieving pressure on your technical customer service

With the aid of our SWAP Services, you can concentrate on your core business, reduce superfluous interfaces and free up your qualified service technicians for higher value tasks, thus further improving your performance in the service area. By packaging different customers with nox Austria GmbH, you obtain a commercial advantage. You can provide warranty services more cost-effectively, or make the same repair income more profitable.

Delivery during the day (by 12 noon/5:00 p.m.)

Warehouse logistics

Your advantages:

  • Variable cost structure
  • Avoiding additional interfaces
  • Concentration on your core competence
  • Integration in the logistical nox Austria GmbH distribution
  • Reusable boxes – sturdy, environmentally compatible and reusable – reusable boxes in four different sizes.
  • Development of special packaging solutions – jointly with our SWAP customers.
Each national consignment is insured according to our AGB, point VIII, in case of loss or damage up to max. 1,600 €. For national or international shipments of particularly valuable or fragile shipments, we recommend increasing the coverage amount. The registration of the higher insurance is carried out by the client by e-mail to: hoeherversicherung@nox-nachtexpress.at

nox Austria GmbH’ WeekendService is the perfect solution for your consignments on weekends or public holidays. This service is particularly sought-after at present in the agriculture and automotive (trucks) sectors but is also available to other sectors.

For work which has to be carried out regardless of the day of the week and for other urgent cases, nox Austria GmbH’ WeekendService offers the following advantages in addition to NightTimeExpress:

  • Fast delivery of spare parts on Saturdays, Sundays or public holidays throughout Germany and the neighbouring European countries.
  • Flexibility due to various time options.
  • Special harvest service during the main harvesting times in the agricultural sector with delivery seven days a week.
Support throughout the whole customs clearance process (imports exports).

About us

Every night, we transport up to 160,000 packages with around 2,600 vehicles – from vehicle spare parts to operating equipment and excavator shovels. More than 1,000 employees ensure that your assigned goods reach your destination safely and before the start of work.


Our service

Our service package adapts to your specific requirements: We offer packaging solutions, arrange drop-off point management with you, organise hazardous goods transport or take your wishes into account when picking up and delivering.
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